100% Satisfaction Guarantee!
With the Stahlcar guarantee, you can have confidence that your product will perform as promised. If it falls short of expectations in any way within 30 days after purchase, simply let us know and we'll provide a full refund with no questions asked; our word is solid! And all products are 100% genuine - not those cheap knock-offs so common nowadays!
30 Day Peace of mind
Don't stress when it comes to buying a scan tool – we've got you covered! If for whatever reason your purchase isn't compatible with your vehicle or if you simply changed your mind, no worries - just get in touch within 30 days and we'll help arrange an exchange or refund.
Warranty & Returns Policy
Your items are backed by our rock-solid 12 month warranty, so no need to worry about unexpected breakdowns or malfunctioning parts! And if you ever do have any troubles down the line, simply contact us and we'll handle everything -- from start to finish.
Conditions in which we do not accept returns
- If the item is damaged by the user
- It is outside the 30 day change of mind window
Return for an exchanged item
- If you ordered the wrong item and wish to exchange for a scanner to suit your vehicle, then contact us and we will sort something out for you. You will need to pay the return shipping cost
If you change your mind or order the wrong item outside the 30 Day window
- We have the right to refuse a refund for a change of mind or any other reason why you may no longer need the tool. We will deal with this on a case by case basis but we will charge a 10% re-stocking fee for refunds. We are happy to credit your purchase price towards a tool that will work.
How to Submit a return request
To submit a return request our system will link your order with your email address so ensure you are using the same email address as your order. Then follow th instructions below:
Our Return Request page is here: https://www.stahlcar.nz/return-request/
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.