Stahlcar shipping information
Shipping & Delivery
Tracked delivery throughout New Zealand and to customers around the world.
Most orders are dispatched from Auckland. The rates below match Stahlcar's current checkout settings, with the destination currency shown clearly where it differs from New Zealand dollars.
Current shipping rates
Simple rates by destination.
The following rates are taken from Stahlcar's active Shopify shipping settings. The amount and currency displayed at checkout are the final shipping charge for your order.
Nationwide courier
$9.95 NZDFlat-rate tracked delivery throughout New Zealand.
Tracked airmail
$35 AUDThe Australian checkout rate is charged in Australian dollars.
Selected destinations
$65 NZDJapan, Cook Islands, Samoa, Tonga and Fiji.
Tracked international
$65 NZDAvailable across Canada, the United Kingdom and the configured European destinations.
View included European destinations
Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland and Turkey.
Tracked airmail
$55 USDThe United States checkout rate is charged in US dollars.
Rest of the world
$95 NZDFor countries covered by Stahlcar's Rest of World shipping zone.
Currency matters: New Zealand, Asia Pacific, Canada, UK, Europe and Rest of World rates are listed in NZD. Australia is charged in AUD and the United States is charged in USD. Shopify may also show localised product pricing depending on your market.
Estimated delivery times
How long should delivery take?
These estimates begin after the order has been dispatched. They are useful guides, not guaranteed delivery dates.
NZ Post Courier
Usually 1–2 business daysRural delivery and some regional routes can take longer.
Tracked airmail
Usually 2–6 business daysCustoms processing and local carrier handover can affect the final delivery time.
Tracked airmail
Usually 5–15 business daysSome destinations can take longer depending on customs and the local postal network.
Allow extra time during Christmas, New Year and other peak periods. Weather, customs, flight availability, rural delivery and carrier disruption can all cause delays outside Stahlcar's control.
From order to delivery
What happens after you order.
Tracking is sent once the parcel has been prepared and lodged with the carrier.
Order confirmed
You receive an order confirmation at the email address entered at checkout.
Order prepared
Stocked products are packed on business days. Some orders need extra preparation or a supplier transfer.
Tracking sent
A shipping email is sent with the carrier and tracking link. Check your junk folder if it is not visible.
Parcel delivered
The carrier completes delivery using the address supplied with the order.
Dispatch information
Where orders leave from.
Stahlcar is a New Zealand business and most in-stock orders are dispatched from Auckland.
Stocked in New Zealand
Products shown as in stock are normally supplied from Stahlcar's Auckland stock. Orders are prepared on business days, with tracking issued after dispatch.
Split or supplier-direct orders
If an order contains several items, they may occasionally be sent in separate parcels. When useful, an out-of-stock item may also be sent directly from a supplier to avoid an unnecessary delay.
Where this happens, the order may receive more than one dispatch notification or tracking number.
Shipping questions
Before and after dispatch.
Can I track my order?
Yes. Stahlcar's active shipping services are tracked. The tracking details are emailed after dispatch, so check your junk or promotions folder if you cannot find the message.
Can I collect my order?
Customer pickup is not currently available. Orders need to be placed with delivery through the website.
What if tracking has not updated?
Tracking can pause between scans, particularly with international parcels. Allow a little time for the next carrier update, then contact Stahlcar if it remains unchanged or passes the expected delivery window.
What if my parcel does not arrive?
Check the tracking and delivery address first, then contact Stahlcar with your order number. We will review the shipment and work with the carrier where an investigation is needed.
Are international duties included?
Import duties, taxes or handling charges may be collected by the destination country and are normally the customer's responsibility unless checkout specifically states otherwise.
My country has no shipping option. What should I do?
If checkout does not offer a rate for your address, contact Stahlcar before ordering. We can confirm whether delivery is currently available or whether the item has a shipping restriction.
Still need help?
Ask before placing the order.
Send through the destination and the product you are looking at, and Stahlcar can check the available shipping option.