Stahlcar shipping information
Shipping & Delivery
Tracked delivery throughout New Zealand and to customers around the world.
Most orders are dispatched from Auckland, with tracking emailed after dispatch. Find your destination and shipping rate below.
Current shipping rates
Simple rates by destination.
Tracked delivery, with flat rates by destination. Each rate is shown in its applicable currency.
Nationwide courier
$9.95 NZDFlat-rate tracked delivery throughout New Zealand, including the Chatham Islands.
Tracked airmail
$35 AUDDelivery to all Australian states and territories. Charged in Australian dollars.
Tracked airmail
$65 CADDelivery to all Canadian provinces and territories. Charged in Canadian dollars.
Tracked airmail
¥5,900 JPYDelivery throughout Japan. Charged in Japanese yen.
Tracked international
$65 NZDDelivery to the United Kingdom and selected European destinations.
View included European destinations
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Netherlands and Sweden.
Tracked airmail
$45 USDTracked delivery to the United States. Charged in US dollars.
Rest of the world
$95 NZDFor other destinations where delivery is available. Contact Stahlcar if checkout does not offer a rate.
Please check the currency: Rates are listed in the currency shown beside each amount. Your final shipping charge and available delivery options are shown at checkout.
For other destinations, the rest-of-world rate applies where delivery is available. If checkout does not offer shipping to your address, contact Stahlcar with your destination and the product you are interested in.
Estimated delivery times
How long should delivery take?
These estimates begin after the order has been dispatched. They are useful guides, not guaranteed delivery dates.
NZ Post Courier
Usually 1–2 business daysRural delivery and some regional routes can take longer.
Tracked airmail
Usually 2–6 business daysCustoms processing and local carrier handover can affect the final delivery time.
Tracked airmail
Usually 5–15 business daysSome destinations can take longer depending on customs and the local postal network.
Allow extra time during Christmas, New Year and other peak periods. Weather, customs, flight availability, rural delivery and carrier disruption can all cause delays outside Stahlcar's control.
From order to delivery
What happens after you order.
Tracking is sent once the parcel has been prepared and lodged with the carrier.
Order confirmed
You receive an order confirmation at the email address entered at checkout.
Order prepared
Stocked products are packed on business days. Some orders need extra preparation or a supplier transfer.
Tracking sent
A shipping email is sent with the carrier and tracking link. Check your junk folder if it is not visible.
Parcel delivered
The carrier completes delivery using the address supplied with the order.
Dispatch information
Where orders leave from.
Stahlcar is a New Zealand business and most in-stock orders are dispatched from Auckland.
Stocked in New Zealand
Products shown as in stock are normally supplied from Stahlcar's Auckland stock. Orders are prepared on business days, with tracking issued after dispatch.
Split or supplier-direct orders
If an order contains several items, they may occasionally be sent in separate parcels. When useful, an out-of-stock item may also be sent directly from a supplier to avoid an unnecessary delay.
Where this happens, the order may receive more than one dispatch notification or tracking number.
Shipping questions
Before and after dispatch.
Can I track my order?
Yes. Stahlcar's active shipping services are tracked. The tracking details are emailed after dispatch, so check your junk or promotions folder if you cannot find the message.
Can I collect my order?
Customer pickup is not currently available. Orders need to be placed with delivery through the website.
What if tracking has not updated?
Tracking can pause between scans, particularly with international parcels. Allow a little time for the next carrier update, then contact Stahlcar if it remains unchanged or passes the expected delivery window.
What if my parcel does not arrive?
Check the tracking and delivery address first, then contact Stahlcar with your order number. We will review the shipment and work with the carrier where an investigation is needed.
Are international duties included?
Import duties, taxes or handling charges may be collected by the destination country and are normally the customer's responsibility unless checkout specifically states otherwise.
My country has no shipping option. What should I do?
If checkout does not offer a rate for your address, contact Stahlcar before ordering. We can confirm whether delivery is currently available or whether the item has a shipping restriction.
Still need help?
Ask before placing the order.
Send through the destination and the product you are looking at, and Stahlcar can check the available shipping option.