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Shipping Rates

Shipping Rates:

New Zealand:
 $8.99 Tracked Courier (NZ Post)

Australia: $25NZD

Asia Pacific: $55NZD
includes: Japan, Cook Islands, Samoa, Tonga, Vanuatu

Asia Pacific II: $95NZD
includes: Fiji

North America, Europe and U.K: $65NZD
includes: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America

Rest of the World: $95NZD
includes: all other countries not mentioned above

Shipping Questions:

How long does shipping take?
Shipping may occasionally take longer than expected due to the time of year(Christmas, Chinese New Years etc) and local postal services, this is outside out control.

New Zealand NZ Post Courier
Nationwide N.Z 1-2 Business Days

International Economy Shipping Express Tracked Shipping
Australia 3-10 Days 2-6 Days
Rest of World 5-15 Business Days

How long does it take to process my order?
Most items will take 1-3 business days for processing.
Items which are in stock and ready to go will show 'In Stock'
Items which will take a little longer will show: '2-3 Weeks'

Can I track my order?
New Zealand customers orders are sent via NZ Post Courier and a tracking number will be emailed.
International Economy shipping does not come with a tracking number.
International Express shipping comes with a tracking number which we will send out with your order confirmation.

Can I pickup my order?
Unfortunately we can't arrange pickups at this stage.

Where are our products sent from?
Our products are sent from our warehouse in Auckland. If we are out of stock we can arrange to have the item sent directly to you from our supplier to save time.

What if my item doesn't arrive?
Rest assured, your payments are guaranteed by the Stripe payment system and all items are insured. Just contact us and we will deal with it for you. Sometimes shipping may take longer than indicated. This is outside our control.

Extra Notes:
- If your order contains a number of items, sometimes these may be shipped separately. You will receive an email when part of your order has shipped and when full shipment has been completed.
- If your country isn't on the list and want to double check the prices, you can contact us.