Guarantee, Warranty & Returns

100% Satisfaction Guarantee!
We offer a Stahlcar guarantee that the product will live up to your expectations and do exactly as described. If for any reason your item does not meet these promises then you can return it to us for a full refund no questions asked. This offer is valid for 30 DAYS after the item was purchased and you must contact us before returning the item. We also offer a full guarantee that all the products we sell are GENUINE and not some of the many cloned tools flooding the market these days.

30 Day Peace of mind
We know purchasing a scan tool is no small investment so we want to reassure you that if you purchase one which doesn't work with your car for whatever reason or you simply ordered the wrong tool then you can contact us and arrange for a return for refund or credit towards another tool. You must contact us within 30 DAYS of your purchase.

Warranty & Returns Policy
All items are covered by a 12 month warranty against failure and defects. For returns please contact us here first so we can sort you out with a return case number.

Returns Info
Conditions in which we do not accept returns
- If the item is damaged by the user, we cannot provide an exchange service for you.
- It is outside the 30 day change of mind window

Return for an exchanged item
- If you ordered the wrong item and wish to exchange for a scanner to suit your vehicle, then contact us and we will sort something out for you. You will need to pay the return shipping cost

If you change your mind or order the wrong item outside the 30 Day window
- We have the right to refuse a refund for a change of mind or any other reason why you may no longer need the tool. We will deal with this on a case by case basis but we will charge a 10% re-stocking fee for refunds. We are happy to credit your purchase price towards a tool that will work.

Before returning anything, you need contact us and tell us your situation, if there is anything wrong with the scanner and also your order number. Once we acknowledge your retturn case, you must return your purchase to us within 15 Days otherwise we will consider the item used and not accept the return. 

 

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