Stahlcar support
Contact Stahlcar
Need help choosing a scan tool, checking an order or sorting out a problem with a tool you already own?
Send through the details below and Stahlcar will get back to you with a useful answer. A little information about the vehicle, tool or order helps us avoid unnecessary back and forth.
Start with the right place
Some questions can be answered immediately through the pages below. For anything more specific, the contact form is directly underneath.
Choosing the right scan tool
The product selector will narrow the range based on your vehicle and what you need the tool to do. For one specific function, include the vehicle details and exact function in your message.
Order or delivery question
Please include your order number so the order can be found quickly. Current delivery rates and general shipping information are available on the shipping page.
Help with a scan tool
Include the exact scan tool model, vehicle make, model and year, what you are trying to do, and any message shown on the tool. Specific details make troubleshooting much quicker.
Warranty or return
Check the Warranty & Returns page first. It explains the process and what information is needed. Return and warranty requests can then be lodged through the dedicated request form.
There is no showroom, walk-in counter or customer pickup option. Orders are dispatched from Auckland and support is handled through the contact form below.
Contact form
Send Stahlcar a message
Include your order number when the question relates to an order. For vehicle coverage or technical questions, include the exact vehicle, scan tool and function involved.